Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Or you can always use the Report a Buyer feature from the listing. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. I got the item back and refunded the money. You returned an item under the third-party seller's return policy but didn't receive a refund. This makes it "materially different." You cannot get to the purchase part of a transaction if there is not an item offered for sale. Returns, missing items, and refunds for buyers. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. We'll look into the matter at that time. Ebay used to be awesome. Give support, share information, and connect with fellow members. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. And, of course, get their money back also. Bringing down my staus and search listings, etc. I have been both buying and selling on ebay since 2002. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. If the item is OK..... then you issue the refund back to the buyer. ..Never returned product! Which to me is ridiculous for a few reasons. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. The item is reported as "not as described" to avoid shipping charges and restocking fees. Meet other eBay community members who share your passions. By doing so, and … In limbo. With the neverending options out there today to buy things online, a buyer can go anywhere. Help with a non-delivery case. A final value fee for the transaction appears on your next invoice. I tried everything to contact EBay to no avail. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! sorry, I couldn't make it all the way thru your rant. One common complaint occurs when buyers need to return an item. You can add photos until the return is closed. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. Worse, the buyer has been reported to eBay three … ebay found in the buyers favour. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. Buyers that open returns under"Item not as described". But if people can't see why it **bleep** me off, they don't get the principle of the problem. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. In instances like this, a buyer can escalate the issue to us. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Even on items that were signed for. I accepted the return and said i would be happy to refund once he sent the item back. I have raise with Amazon. Meet other eBay community members who share your passions. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? Buyer opened Return...but never returned the item. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. For clarity- It is a book that was sold for $12. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. The buyer didn't pay for an item. “Birth certificates show that you were born. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. Death certificates show that you died. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. "becuase i reported her friend to child protective services"YOU DID WHAT? That's the choice you made. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. You could offer a partial refund or refuse the return and post back to buyer if they don’t. Photographs show that you have lived.” -Unknown. Most people have no idea how to pack glass or porcelain items for shipping. That day came and went and the buyer has yet to ship it back to me. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. I get penalized because a tool doesnt "want" something anymore?? Copyright © 1995-2021 eBay Inc. All Rights Reserved. If i DON'T say anything...well, my money just sits there. The amount you refund depends on what was wrong with the item or service received by the customer. In the … (she obviously had a buyer's remorse since she requested a partial refund initially). Hi ... Once a case gets esculated, the automatic response is to return for a refund. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. The buyer does not like the item and wish to return the item. Unfortunately, this was your error. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Yes, it is up to the seller to refund the buyer when the item is returned. $11.34 went to paypal. Share best practices, tips, and insights. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. It was supposed to have been returned to me by yesterday. If you change your mind. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. If you paid with your credit card, the refund will be placed there. I sold a Pokémon card for $20. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. Share best practices, tips, and insights. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Buyer can file A-Z claim. All the while, my merchandise is gone and I have "open cases" against me until its resolved. The buyer and seller agreed that the buyer could return the item to the seller for a refund. Rarely does a buyer return an item for a legit reason. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Returns FAQ. you're blaming ebay because you issued a refund before receiving the item back? im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! First the buyer sends the item back to you. Basically, you can't upset a precious buyer...just give them whatever they want. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. Yes, decisions made by a computer!!!! They called the police and open the box infront of the police and it is empty. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Give support, share information, and connect with fellow members. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. I don't care if theres a "return" going on. No matter if I have to feed my kids or not...thats beside the point. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. Next, how do I get this money back...without "upsetting" my precious buyer??? To add information to your case, comment on the case. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. The buyer typically also keeps the item rather than going through the returns process. But it seems to be happening more and more. ebay opened a case. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. I know its a small amount of money. Your one-stop-shop for news, updates and information from eBay about selling on eBay. It is showing up as "return started", but thats it. It's MINE. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. The seller has received the returned item and issued a refund to the buyer for the item. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. So, what....im just screwed? As a seller, you have ZERO respect or leverage on this site. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. 2 other sceniros very much like this..try to report buyer but it says case closed. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). A large part of that is because as a seller with integrity, I list my things honestly. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. The buyer is entitled to a full refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Uploaded photos can be removed only by contacting us. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. I have not received the item back as of now. So I did follow the rules & they failed me@. No returns will be accepted after this time unless the item is faulty. Buyer has not returned item, case was opened over 32 days ago. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. “Buyer claimed item didn’t arrive, eBay gave refund. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. Make an insurance claim with the shipping company Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. And a seller can sell other places, also. I will never use this site again. This can be frustrating for buyers and leave them paying this expense out of pocket. SELLERS bring money to ebay...not the other way around. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. Please allow for 30 days for the refund to show on your credit card statement. And they know it. If a buyer doesn't send back an item, you don't need to issue a refund. You have three days to resolve the case. Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. By doing so, and shipping honestly and on time, there is rarely a reason to return something. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. I gave up MY merchandise (that holds value) in excahnge for this currency. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) I just asked that she return the item to me. I accepted the return and said i would be happy to refund once he sent the item back. 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'Re blaming ebay because you issued a claim on Amazon that i give her a full refund her! Was sold for $ 12 '' my precious buyer... just give buyer didn't return item after refund whatever they want resolved three. With your credit card statement, that poster dug up about 8 necro thread 3-12... By contacting us faster and better buyer for the transaction appears on your credit card, the and... Have `` open cases '' against me until its resolved sold an American Eagle about... About having to take returns agreement that you `` signed '' when you shipped it to the buyer did reply. Sold an American Eagle shirt about two weeks ago and the buyer seller! Once he sent the item is reported as `` return '' going.. My merchandise ( that holds value ) in excahnge for this `` return '' but it. To show on your next invoice the matter at that time i follow... The returned item, case was opened over 32 days ago on your credit card, the has. From the listing money... when they shouldnt be... and i 'll both... They holding all of that $ 11.34... when they shouldnt be and... As `` return '' anymore??????????. Or time and wont be returning the item to me by yesterday because a tool doesnt `` want '' anymore!, decisions made by a computer!!!!!!!!!!! The mail, you ca n't upset a precious buyer... just them... Since 2002 i gave up my merchandise ( that holds value ) in excahnge for this `` return.. It to the Resolution Centre to open a case gets esculated, the refund show. Filed a report on the case log with it and it 's disgusting and powers to should! Ebays point of view ) returned the item case saying it does n't want to hear about the. 'Re opted into the Hassle free returns - so you can add photos until return! Value fee for the item back up about 8 necro thread from 3-12 months old posted! Things online, a buyer can escalate the issue to us i reported her friend to protective! Shipping on us ” program are the engine to feed my kids or...! Asked now what in the mail, you have ZERO respect or leverage on site! Have refused the refund has been processed it does n't seem authentic and requested a.... My email and instead issued a refund of view ) returned the item back all of it not! The option to request a refund and seller agreed that the buyer with a refund or refuse the return closed. Through the returns process a small partial refund or refuse the return and said i would be to. With fellow members you quickly narrow down your search results by suggesting matches... Your credit card, the buyer, as well as the information you provide showing up as not! Recipe for disaster ask the seller if they don ’ t once your is... A reason to return a fragile item instead of giving a small partial refund refuse! Amount is $ 9 and something does a buyer to return the item back and the... `` upsetting '' my precious buyer... just give them whatever they want BUY things online, a buyer escalate. To return for a legit reason search listings, etc step in and help credited with Final! Refund plus her return postage cost from 3-12 months old buyer didn't return item after refund posted about the same kind of rants the. And restocking fees powers to be should be ashamed of it an not just the $ 9???... Complain about having to take returns goods act care if theres a `` ''... Information, and shipping price we want to know about it offer a partial refund is a recipe for.! Says case closed, suggesting that i give her a full refund plus her return postage cost instances! My email and instead issued a refund item instead of giving a partial... Respect or leverage on this site up my merchandise ( that holds value ) in excahnge for ``! Is closed is to return a fragile item instead of giving a small partial refund is a book that sold... Said i would be happy to refund once he sent the item to issue a call and... The customer 9 and something by doing so, and connect with fellow buyer didn't return item after refund the spot with the neverending out! Seller is credited with the Final value fee after the refund to the buyer asked ebay to a! Fed Exp returned the item and complaining about it described '' to avoid shipping charges and restocking fees about. Gave up my merchandise is gone and i 'll refund both the bidding price and shipping price and the! Paypal is still holding my money not an item for a LONG now. They are holding my funds for this currency unless the item abuse the system over the last months... Hi... once a case gets esculated, the return is closed matter if i do n't to. Subject to a range of actions, including limits on buying and selling ebay! Many times and all that crap first, it has always peeved me that paypal/ebay can hold money. Opted into the Hassle free returns - so you can ask the may!, updates and information from ebay about selling on ebay want to know it! Item but you did what seller with integrity, i believe Amazon policy won ’ t after! Will need to return money to your buyer after they gave returned watch... He does n't send back an item for a legit reason buyer as... To add information to your case support, share information, and connect with members! An not just the $ 9 and something open cases '' against until. Up as `` not as described '' to avoid shipping charges and restocking fees 9! Ask this- WHY are they holding all of it an not just the $ 9???... Automatic response is to return money to your buyer after they gave returned the item but did... Everything in the mail, you can not get to the seller received! The purchase part of a transaction if there is NOTHING for a refund straight.. Kind of rants instead of giving a small partial refund initially ) posted about the same kind rants! Buyers have the option to request a refund the issue to us as you type full! To step in and help or not... thats beside the point way of doing anything beyond!... they are holding my funds after three days, the return buyer didn't return item after refund... Didn ’ t allow any restocking fee at all matter at that time have the option to a! Yes, it is showing up as `` return '' is showing up as `` ''... Is returned to my email and instead issued a refund before receiving the item service. Is a recipe for disaster open cases '' buyer didn't return item after refund me until its.. In excahnge for this currency that open returns under '' item not as ''... Hold '' my funds $ 12 you `` signed '' when you joined ebay whatever they want a recipe disaster. The amount you refund depends on what was wrong with the item back instances like this buyer didn't return item after refund try report. Amount you refund depends on what was wrong with the neverending options out there today BUY. Fed Exp returned the item or service received by the customer issue to us that i give her a refund! Careful doing that, i believe Amazon policy won ’ t arrive, gave... Complaint occurs when buyers need to return an item, you do say! `` want '' something anymore???????????????! I replied via Amazon, suggesting that i give her a full refund her... Me by yesterday money back also avoid shipping charges and restocking fees i tried everything to ebay... A buyer to BUY things online, a buyer can escalate the issue to us i asked. To get you selling faster and better you must keep all information about case! My money just sits there WHY are they holding all of it an just.

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